To change your payment information for a 12 month subscription payment plan purchased after September 31st, 2016 please follow these steps:
- Log-in to your Forever™ Account.
- In the upper right hand corner click on "Account".
- Then click on "Account Settings".
- On the left hand side you will see the option "Payment Methods" underneath the Orders & Downloads section, click there.
- You will then want to "Add New Payment Method".
- Once finished with adding the new payment method, make sure to remove the old one by clicking on the "Remove" option next to the old payment information
- To have your newly entered payment information associated to your subscription (recurring payments), click on "Recurring Payments" which can also be found under the Order & Downloads section
- For your subscription (recurring payments) click on "Switch Payment Method" and then select the newly entered payment information
- Your recurring payments will now be associated to the new information
Important: If your subscription account was purchased before Oct. 1st, 2016 that means you have a legacy subscription and you will need to call Forever Customer Care or e-mail us at email@example.com.
To call us please dial 1-888-Forever (1-888-367-3837) and we can make the payment information change for you.