The best way to troubleshoot is to look at the size of the files that you have loaded to Forever™. We estimate the number of photos that you can load based on the size of the images.
The average file size for mobile and scanned photos is 1.2 megabytes which means you can have just about 1,000 of them in a gigabyte of storage. If you take a lot of digital photos with high resolution or professional lenses, your files will be much larger than 1.2 mb.
We are happy to troubleshoot with you! Just give us a call at 1-888-Forever (1-888-367-3837) or e-mail us at firstname.lastname@example.org.