How do I transfer my Artisan® to a new computer?

 

The Artisan® program comes with two licenses, that will allow you to install it on two computers at the same time or you can move it from one computer to a new computer. 

Tip: You can find your Artisan 5 digital download along with the activation code in your FOREVER account by clicking on your name in the top right hand corner and then clicking "Downloads".

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The first step to moving your software is downloading Artisan onto your new computer. Then you will need to locate your content so you can copy your Artisan content to an external hard drive.

To do this, you will want to right click and copy your Artisan Project folder which is typically located here: \Documents\Artisan Projects, and your Commercial Art Kits folder which can be located here: C:\Users\Public\Documents\Commercial Art Kits. Next, paste your folders onto an external hard drive so that they can be moved from one computer to another. 

If you don't know where to find the location of your content, open up Artisan 5 and click "Manage content".  In your Content Manager click on the "Commercial Art Kits" folder listed on the left hand side to view the exact location.

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Browse your computer to your Commercial Art Kits folder that holds all of your content and copy this folder. This will copy all the contents inside of it. Then make sure to paste that folder into the drive for your plugged in external hard drive. Do the same for your Artisan Projects folder.

Also, when you are in your content manager you will want to click on the Activation Codes option at the top left hand side and click on the Make a backup copy of my codes. This will allow you to save the notepad document with all your activation codes onto your external hard drive.  It is recommended that you keep this list secure either on the external hard you can e-mail it to yourself. 

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Once you've copied your Commercial Art Kits folder, Artisan Projects folder, and your activation codes onto an external hard drive, log into your FOREVER account, go to your Downloads and download and activate your Artisan software on your new computer.

Moving your content

Plug your external hard drive into your new computer. Next, right click and copy then paste your Commercial art kits folder and your Artisan Projects folder onto your new computer in the exact same location that they were on your old computer. Your Artisan projects will go here: \Documents\Artisan Projects.  Your Commercial Art Kits folder will go here: C:\Users\Public\Documents\Commercial Art Kits.

Once your folders are done copying over, open up Artisan 5 and click "Manage Content". Right click the Library folder in the left hand corner and choose "Add folder to library". Browse to the location of your Commercial Art Kits folder and select the folder and click OK.

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You will see all of your commercial art kits start to come into your Artisan software. You will also notice that your art kits have keys on them because they have not been unlocked.

Browse to your activation codes that you've saved on your external hard drive and highlight them all, then right click and copy all of the codes. 

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Next, browse to your Artisan software and click "Activation Codes". When the white pop-up box appears, click "Add a new activation code" and then right click and paste all of your saved codes into that area. This will unlock all of your codes.

To open your projects just click "File" then "Open" and then "Open Project". Then you will browse to your Documents folder on your desktop and then  double click on your Artisan Projects folder to open up each of your projects.

 

Please take a look at our Artisan & Historian checklist as well to double check that you have everything when moving to a new computer - CLICK HERE.

Also, check out the pixels2Pages™ free guide for moving Artisan to a new computer by clicking - HERE.

If you have any further questions or need any additional assistance please e-mail us at support@forever.com

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