Sharing to GMAIL Error Message

Some users may run into the following error message when trying to share photos to a GMAIL email address:

"The SMTP server requires a secure connection or the client was not authenticated. The server response was 5.5.1 Authentication Required."

If this happens, please complete the following steps in order to share your photos:

  1. Login to your GMAIL account, click on the circle with the letter in it from the top right side of the page, and go down to "My Account."
  2. Below the Sign-in & Security sections please click on "Connected apps & sites." Please make sure the option "Allow less secure apps" is turned ON.
  3. Once you change this to ON, please try to share from Historian using your GMAIL account.




This article was last updated . See something that needs updated? Submit a request
Was this article helpful?
0 out of 0 found this helpful


Powered by Zendesk