What if I send in a blank tape, does that still count towards my box?

Yes, it will. While this is unfortunate, we do assume that everything placed in the box is meant to be digitized and it will count toward the items placed in your box (unless you alert us beforehand, which in that case you will not be charged).

If the tape is blank, or nothing can be transferred, it is considered a “capture only” and after completing your order, a credit in the amount of $12.50 for the transfer fee will be processed back to you.

This article was last updated . See something that needs updated? Submit a request
Was this article helpful?
2 out of 2 found this helpful


Powered by Zendesk