FOREVER Artisan® & Historian™ Connectivity Fix - Login Request aborted 'Could not create SSL/TLS Secure Channel'

Having trouble connecting to Artisan® and Historian through your FOREVER® Account? 

Some users may be experiencing a problem connecting to their FOREVER® Account through Artisan® and Historian due to a change in the way windows interacts with desktop software. 

 

If you have Artisan® 6, please make sure to update your software program. To do this, please close the program and visit www.forever.com/downloads To verify that you are running the most current version of the software please click HERE

* Please NOTE: If you update Artisan® 6, this will fix the connectivity issue for all the other desktop applications (Artisan® 4, Artisan® 5, and Historian)


If you do not have Artisan® 6 and you just have Artisan® 4, Artisan® 5 or Historian 4, please continue with the steps below.

  • Download the reg file, or the zip if the reg file is blocked
  • Double click on the .reg file
  • Click yes to authorize the install
  • Reboot your computer

https://download.forever.com/patch/DesktopRegistryFix.reg

https://download.forever.com/patch/DesktopRegistryFix.zip

 

****If you have Windows 7 or Windows 8 please use the link(s) below:

https://download.forever.com/patch/Win7DesktopRegistryFix.reg

https://download.forever.com/patch/Win7DesktopRegistryFix.zip

 

If you're still seeing an issue connecting, please contact FOREVER® Client Care at support@forever.com

This article was last updated . See something that needs updated? Submit a request
Was this article helpful?
7 out of 10 found this helpful

Comments

Powered by Zendesk